Spinch Privacy Policy

At Spinch Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data when you play, register, or make transactions with us. By using our website, you agree to the practices described below.

Who We Are

Spinch Casino is operated under agreements with Tessera Limited S.R.L., registered in Costa Rica, and previously operated under Bets Entertainment N.V. of Curacao. We hold a licence issued by the Gaming Board of Anjouan (Union of Comoros), licence No. ALSI-202410047-FI2, which also covers our sister brand 1Red. Our payment processing is supported by Nitouka Ltd, registered in Cyprus. When we refer to "we," "our," or "us" throughout this policy, we mean Spinch Casino and the corporate entities responsible for operating our platform.

Information We Collect

Here at Spinch Casino, we collect information necessary to provide our gaming services, verify your identity, and comply with regulatory obligations. We gather this data directly from you and automatically as you interact with our site.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence.
• We record payment information, including deposit and withdrawal methods, transaction amounts, and wallet addresses for cryptocurrency transactions.
• We store identity verification documents, such as government-issued ID, proof of address, and payment method confirmation, which must be legible in the Latin or Cyrillic alphabet or accompanied by video verification.
• We track your gaming activity, including bets placed, games played, session duration, and bonus usage.
• We collect technical data such as IP address, device type, browser information, and geolocation to prevent fraud and ensure compliance with our restricted jurisdictions policy.

How We Use Your Data

Our Spinch platform processes your personal data for several legitimate purposes. We use your information to manage your account, process deposits and withdrawals, verify your identity before payouts, and detect fraudulent or suspicious activity. We also use your data to communicate with you regarding promotions such as our Welcome Pack, Weekend Reload, or Daily Cashback offers, provided you have not opted out of marketing communications.

We at Spinch also use your data to enforce our terms, including monitoring for VPN use or attempts to falsify your geolocation, which is strictly prohibited and may result in account suspension or forfeiture of winnings. Additionally, we may request proof of source of funds, bank statements, or further identity documents at any time to comply with anti-money laundering regulations.

Legal Basis for Processing

Our Spinch Casino processing activities are based on the following legal grounds:

• We process data to perform our contract with you under our Terms and Conditions.
• We process data to comply with legal and regulatory obligations, including licensing requirements under Costa Rican governing law.
• We process data based on your consent, particularly for marketing communications, which you may withdraw at any time.
• We process data based on our legitimate interests in preventing fraud, ensuring platform security, and improving our services.

Sharing Your Information

We do not sell your personal data. However, our Spinch team may share your information with trusted third parties necessary to operate our services. This includes payment processors such as CoinsPaid for cryptocurrency transactions, identity verification providers, game providers whose content you access, and regulatory bodies when legally required. We may also share data with our sister brands, including 1Red, OnLuck, Loki Casino, and Bets.io, where operationally necessary.

Our Spinch Casino platform ensures that any third party processing your data on our behalf is contractually bound to maintain confidentiality and apply appropriate security measures consistent with this policy.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, regulatory, and accounting obligations. If your account becomes dormant for 180 days without login, we apply a dormant account fee, and after one year of inactivity, your account may be closed and any remaining balance may be confiscated in accordance with our terms.

Your Rights

Choose Spinch - we're here to ensure you retain meaningful control over your personal information. Depending on your jurisdiction, you may have the following rights:

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain processing activities, including marketing.
• You may request a copy of your data in a portable format.

To exercise any of these rights, you may contact our support team via live chat, available 24/7, email us at support@spincheu.com, or reach us through Telegram.

Cookies and Tracking Technologies

We at Spinch Casino use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. These tools also help us identify potential fraudulent behavior and ensure compliance with our restricted countries policy. For more details, please refer to our separate Cookie Policy.

Data Security

Our Spinch platform employs industry-standard security measures, including encryption, secure servers, and restricted internal access, to protect your personal and financial data from unauthorized access, alteration, or disclosure. Despite these measures, no system is entirely immune to risk, and we encourage you to safeguard your own login credentials.

International Data Transfers

Because we serve players across Europe, Canada, Australia, New Zealand, Norway, Poland, South Africa, Switzerland, and the United Kingdom, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica, where our governing law applies. We take appropriate steps to ensure such transfers comply with applicable data protection standards.

Restricted Jurisdictions

We do not knowingly collect or process data from residents of restricted countries listed in our Terms and Conditions, including but not limited to the United States, Russia, Ukraine, and several others. If we discover that a player accessed our services from a restricted jurisdiction, we reserve the right to close the account and withhold any winnings.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and any account found to belong to an underage individual will be immediately closed.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or licensing arrangements. We encourage you to review this page regularly to stay informed about how we protect your data.

Contact Us

If you have questions about this policy or how we handle your personal information, please contact our support team, available 24/7 through live chat, email at support@spincheu.com, or via Telegram. We at Spinch value transparency and are always ready to address your privacy concerns.